The Branch Manager leads and oversees the branch in its daily operations to achieve performance and customer service targets in line with company objectives.  The Manager should ensure operational excellence, staff productivity, and a high standard of customer satisfaction through strong leadership, training, and communication.

Primary duties and responsibilities:

·       Drives achievement of departmental performance, revenue, and active customer targets in alignment with the company’s overall goals.

·       Provides hands-on support and maintains a strong presence at branches, leading by example.

·       Oversees all operational aspects, including distribution, customer service, human resources, marketing, and sales.

·       Develops strategies and maintains effective customer service programs to exceed customer expectations.

·       Upholds high operational standards to foster a productive and positive working environment for employees.

·       Maintains open, timely communication with team members and other departments, escalating issues to the Senior Director of Operations when necessary.

·       Reports malfunctions or system issues promptly and ensures timely resolution to maintain smooth operations.

·       Ensures that all customer and business confidential information is securely protected and used strictly for official purposes.

·       Collaborates with the management team and departments to set, implement, and enforce policies, procedures, and systems, while ensuring operational efficiency and productivity.

·       Identifies areas for improvement and recommends corrective actions to overcome challenges and capitalize on growth opportunities.

·       Conduct regular training sessions, coaching and motivational initiatives to maximize staff development and performance

·       Acts in the capacity of branch lead and performs transactions when needed to support branch operations.

·       Shares best practices, market insights, and operational knowledge with other branches and headquarters.

·       Responds promptly to customer and employee concerns to maintain high satisfaction levels.

·       Adheres to ethical standards and ensures full compliance with company policies and operational procedures.

·       Builds networks and community relationships to enhance the reputation and visibility of the branch and company.

·       Maintains control over master safe and alarm codes, ensuring they are securely managed.

·       Participates in hiring process for any potential branch staff.

·       Any other operational duties as may be assigned from time to time.