Collections Agent provides an array of repayment solutions to customers that have reached the default stage. The Agent will ensure customers are contacted via various communication channels and negotiate terms of repayment that amicable to both the customer and the company.     

Primary duties and responsibilities

1. Conduct outbound collection communication with a view of reaching customers and negotiating payment terms
2. Utilize skip tracing strategies to locate customers and negotiate payment terms
3. Update customer accounts and loan statuses
4. Execute collection strategies
5. Adhere to QA policies and procedures
6. Provide feedback to Leads on customer feedback and process improvements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

that follow are representative of knowledge, skills and/or abilities required.

Education 

A minimum of an Associate’s Degree

Work Experience

Minimum of 2 years’ experience in Call Center operations Collections or Sales

(Equivalent combination of education with work experience will be considered)

Knowledge/Skills/Abilities 

Good spoken and written communication skills

Intermediate computer skills

Intermediate social media

Attitude and Behaviours

Respect for confidentiality and discretion

Target driven

Flexible

Working Environment

The agent will be located at the Matalon Building, operating under the rules associated with the site.

Dress Code in effect and a time off schedule shared. Agent is required to work 40 hours weekly with 1

hour lunch and 2 fifteen minutes break; deviating from this will result in time back from time off rotations