Every customer interaction in our contact center depends on a web of systems talking to each other quickly and correctly: Monumint, uContact, our Loan Management System (LMS), internal services, and third-party APIs. We're hiring a senior engineer to build and run that layer: real-time integrations that move customer and account data reliably at volume, built on an event-driven core.

This is a hands-on build role. You'll ship production code every week, and you'll do it the way modern teams do: directing a fleet of AI development agents, reviewing and verifying their output, and delivering far more than one engineer working alone.

Primary Duties and Responsibilities: 

•      Design and build integrations across Monumint, uContact, the LMS, internal applications, and third-party services using Kafka event streams, REST APIs, and webhooks.

•      Build on our event-driven architecture, which sits at the center of everything in this role: producers and consumers, topic and schema design, idempotency, ordering, retries, dead-letter handling, and backpressure.

•      Build Node/TypeScript services in NestJS, run as containerized workloads on GCP and backed by Postgres.

•      Build MCP servers that give AI agents and AI-powered engagement platforms safe, well-scoped access to our systems and data.

•      Turn workflow improvements from Contact Center Automation & Systems into production implementations, such as call routing driven by real-time account status.

•      Make integrations observable (logging, metrics, tracing, alerting) and own their production health, from incident response to root-cause fixes.

•      Secure every interface (OAuth 2.0, JWT, API keys, secrets management) and assess vendor APIs for feasibility and fit.

•      Keep architecture, API contracts, and data mappings documented and current.

Professional Qualifications Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements that follow are representative of knowledge, skills and/or abilities required.

Education

Work Experience

•      Significant software engineering experience (typically 6+ years), much of it building and operating integrations.

•      Strong Node.js and TypeScript.

•      Production experience with NestJS or a comparable modern API framework; NestJS strongly preferred.

•      GCP and containerized workloads (Docker plus GKE or Cloud Run), with CI/CD.

•      Postgres: schema design, query performance, and transactional patterns such as the outbox pattern.

•      Experience building MCP (Model Context Protocol) servers.

•      Clear communication with operations and business stakeholders, not just engineers.

Knowledge and Skills

•      High-throughput integrations for business-critical applications. A proven record building systems where downtime or lost data has a real cost.

•      Deep familiarity with event-driven architecture and Kafka in production. Nearly everything you build here will have EDA at its core.

•      AI-native development. You work with coding agents daily, run several in parallel, and know how to scope their tasks and verify what they produce.